- Shipping & Returns
Shipping & Returns
Orders placed over the phone
For over the phone orders you are responsible for looking at the confirmation email and verifying that it is correct. We try to ship your order as fast as possible. Due to this, if we don't hear from you within a two hour time period, we no longer are responsible for the accuracy of the order inputted.
Shipping and Delivery
Most orders are shipped within 1 to 2 business days but please allow us up to 48 business hours for large or complicated orders. Please be available via email during the order process, in case we require further information from you for your order. Panther RV Products strives to ship orders as fast as possible, however we are not responsible for any delays in any form.
Express and Overnight Shipping: Express and Overnight orders must be placed before 12 P.M. PST, any Express or Overnight orders placed after 12 P.M. PST will be processed the next business day.
Phone Orders: If an order is placed over the phone, we require you to view the order via email and respond back that the information is accurate. We do this in order to avoid confusion or miscommunication over the phone.
Shipping outside the 48 states: Our prices and discounted delivery offers apply to the contiguous 48 states only. We can offer shipping to AK, HI, PR and Canada for an additional fee. Canadian residents may be charged additional taxes if applicable. Customs and tariffs are the responsibility of the customer. While many destinations are considered US Territories, shippers consider them to be international, and higher rates still apply.
Oversized items: Some items do not qualify for free shipping because of their dimensions or weight. Such items will be clearly marked. If an item has any component with a shipping weight over 150 lbs., it will need to be sent via freight. It is the customer's responsibility to assist the driver to unload such items. The customer will incur surcharges on FedEx residential deliveries of oversized items. Oversized items cannot be shipped to a PO Box, military APO/FPO or international address.
Lift Gate Service Option: The lift gate service is offered by the freight company to assist with off-loading of your merchandise at delivery without the use of a forklift. The standard freight tractor-trailer trucks do not have lift gates, so your order will be transferred to a smaller truck with a lift gate. This will get your order to the ground behind the truck at which point you will need to have a hand truck, a dolly, or assistance to relocate the item on your property. This Service is used most often with freight items being delivered to a residential address. If you utilize this service there is an additional fee on top of the residential shipping charge.
Availability: In the rare occurrence that a product is out of stock, we will notify you via telephone or email to advise you of the expected delay, and to provide you with your options. You can choose to wait for the item, select an alternative, or cancel your order. Out of stock items will be shipped as soon as they become available. If an item is on manufacturing hold and is unavailable for more than 30 days, the order will be cancelled, and you will be contacted by email. Order delivery times may be delayed due to circumstances such as credit authorization, backorders, or insufficient/inaccurate information provided during the order process. You will be contacted via phone or email should such a condition arise. Some items may require that the shipping address match the billing address on the credit card that you are using to place the order. This helps protect you from fraud because the address you enter is verified. Panther RV Products reserves the right to hold any order for a security review. If your order is affected, you will be notified within two business days.
Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details. Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Panther RV Products is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
The majority of products sold by Panther RV Products are warrantied within the United States, be aware that some manufacturers do not honor warranties outside of the United States and required shipping to be paid by the customer. Panther RV Products is not responsible for any manufacturer defects and will not cover shipping cost for warranties.
Panther RV Products is not responsible for any manufacture defects or warranty issues. We can assist you in filing a manufacture warranty by providing manufacturer contact information and an original invoice. Panther RV Products is certified in most of the products we sell and we can handle warranties at our location, manufacturers do not cover shipping charges to and from our location.
Damaged Items: For shipping errors or damaged items, you have 7 business days from the date you received the item(s) to contact us to notify us of the error. If you need to return an item due to a shipping error, listing error or any other error at the fault of Panther RV Products, please notify us immediately and a pre-paid return label will be sent to you. Once the item is received by us, a full credit will be issued. For damaged items due to shipping, we will file a claim with the shipping carrier and replace the part for you at no charge.
Returns: If, for any reason, you are not 100% satisfied with your purchase, you may request to return the item within 30 days from the date your order was received for a refund. A 15% re-stocking fee will be applied to any return that is not an error of our company. We will refund to the original purchaser, less a 15% restocking fee, for all unused/undamaged items if returned with the original box, packaging, all manuals and accessories within 30 days of receipt. Shipping costs are the responsibility of the customer if the reason for the return is not the fault of Panther RV Products. We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund within 7 business days of our receipt of the product in question. Refunds will be in the same form previously accepted for payment.
RMA: A Return Merchandise Authorization (RMA) is required for any return. To request a RMA number you may call customer service at 360-844-5398 or email at firstname.lastname@example.org, Monday–Friday 8:30am PST to 5:30pm PST. Please have your order number, name on the order, and reason for the return when calling us for the RMA. An RMA must be signed and included with the item before returning. Any packages that arrive at our location without a RMA Form could be lost or may take more than 30 days to be processed. All returns must be sent prepaid. No collect shipments will be accepted.
Undeliverable Address: Any orders returned to Panther RV Products due to an undeliverable address or the package is not picked up by the customer will be subject to a 10% restock fee. Packages refused by the customer or stopped mid transit will be subject to a 10% restock fee.