Shipping & Returns

Orders placed over the phone

Orders placed over the phone require an email address so the order can be reviewed by the customer. Please review the order and notify Panther RV Products if there are any errors in the order. The order will be considered correct 2 hrs. after being submitted and processed for shipping. We do this to avoid confusion or miscommunication over the phone.

Shipping and Delivery

Most orders are shipped within 1 to 2 business days, but please allow us up to 48 business hours for large or complicated orders. Please be available via email during the order process in case we require further information from you for your order. Panther RV Products strives to ship orders as fast as possible, however we are not responsible for any delays in any form. 

Express and Overnight Shipping: Express and Overnight orders must be placed before 12 P.M. PST, any Express or Overnight orders placed after 12 P.M. PST will be processed the next business day.

Phone Orders: If an order is placed over the phone, we require you to view the order via email and respond back that the information is accurate. We do this in order to avoid confusion or miscommunication over the phone.

Shipping outside the 48 states: Our prices and discounted delivery offers apply to the contiguous 48 states only. We can offer shipping to AK, HI, PR and Canada for an additional fee. Canadian residents may be charged additional taxes if applicable. Customs and tariffs are the responsibility of the customer. While many destinations are considered US Territories, shippers consider them to be international, and higher rates still apply.

Oversized items: Some items do not qualify for free shipping because of their dimensions or weight. Such items will be clearly marked. If an item has any component with a shipping weight over 150 lbs., it will need to be sent via freight. It is the customer's responsibility to assist the driver to unload such items. The customer will incur surcharges on residential deliveries of oversized items. Oversized items cannot be shipped to a PO Box, military APO/FPO or international address.

Lift Gate Service Option: The lift gate service is offered by the freight company to assist with off-loading your merchandise at delivery without the use of a forklift. The standard freight tractor-trailer trucks do not have lift gates, so your order will be transferred to a smaller truck with a lift gate. This will get your order to the ground behind the truck at which point you will need to have a hand truck, dolly, or assistance to relocate the item onto your property. This service is used most often with freight items being delivered to a residential address. If you utilize this service there is an additional fee on top of the residential shipping charge.

Availability: In the rare occurrence that a product is out of stock, we will notify you via telephone or email to advise you of the expected delay as well as provide you with your options. You can choose to wait for the item, select an alternative, or cancel your order. Out of stock items will be shipped as soon as they become available. If an item is on manufacturing hold and is unavailable for more than 30 days, the order will be cancelled, and you will be contacted by email. Order delivery times may be delayed due to circumstances such as credit authorization, backorders, or insufficient/inaccurate information provided during the order process. You will be contacted via phone or email should such a condition arise. Some items may require that the shipping address match the billing address on the credit card that you are using to place the order. This helps protect you from fraud because the address you enter is verified. Panther RV Products reserves the right to hold any order for a security review. If your order is effected, you will be notified within two business days.

International

Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details. Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Panther RV Products is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

The majority of products sold by Panther RV Products are warrantied within the United States, but be aware that some manufacturers do not honor warranties outside of the United States and require shipping to be paid by the customer. Panther RV Products is not responsible for any manufacturer defects and will not cover shipping cost for warranties.

Warranties

Panther RV Products is not responsible for any manufacture defects or warranty issues. We can assist you in filing a manufacture warranty by providing manufacturer contact information and an original invoice. Panther RV Products is certified in most of the products we sell and can handle warranties at our location, manufacturers do not cover shipping charges to and from our location.

Return Policy

Damaged / Missing Items: For shipping errors or damaged items, you have 7 business days from the date you received the item(s) to contact us to notify us of the error. If you need to return an item due to a shipping error, listing error or any other error at the fault of Panther RV Products, please notify us immediately and a pre-paid return label will be sent to you. Once the item is received by us, a full credit will be issued. For damage disputes due to shipping, please contact the Quality Control Department at sales@panther-rvproducts.com. Panther RV Products will conduct an investigation on every damage dispute. Please take pictures of product damage, package damage and any other possible form of evidence that could help in a claim dispute. Panther RV Products will conduct an investigation on every damage dispute. Be sure to take pictures of product damage, package damage and any other possible form of evidence that could help in a claim dispute. It is the responsibility of the customer to either reject or note damage as this will be used in the claims process. Panther RV Products will process the claim as quickly as possible and either replace the product, or issue a refund.

Damage on Returned Items: If the item is received by Panther RV Products damaged, we will file a claim with the carrier on your behalf. Claims are estimated to take anywhere from 45-90 days to be processed by the carrier. Once the claim is finalized, a refund of the amount of the claim will be processed. 

Returns: If, for any reason you are not 100% satisfied with your purchase, you may request to return the item within 30 days from the date your order was received for a refund. A 15% re-stocking fee will be applied to any return that is not an error of our company. We will refund to the original purchaser, less a 15% restocking fee, for all unused/undamaged items if returned with the original box, packaging, all manuals and accessories within 30 days of receipt. Shipping costs are the responsibility of the customer if the reason for the return is not the fault of Panther RV Products. We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund within 7 business days of our receipt of the product in question. Refunds will be in the same form previously accepted for payment.

Electrical Components: Electrical products are non-returnable. If the product is found defective the product must be warrantied through the manufacturer.

Undeliverable Address: Any orders returned to Panther RV Products due to an undeliverable address or the package is not picked up by the customer will be subject to a 10% restock fee. Packages refused by the customer or stopped mid transit will be subject to a 10% restock fee.