Please email us at firstname.lastname@example.org with your Order Confirmation Number at any time to request a return authorization. Please specify which part(s) you are wanting to return.
If you are not 100% satisfied with your purchase, you may request to return the item within 30 days from the date your order was received for a refund. A 15% re-stocking fee will be applied to any return that is not an error of our company. We will refund to the original purchaser, less a 15% restocking fee, for all unused/undamaged items if returned with the original box, packaging, all manuals and accessories within 30 days of receipt. Shipping costs are the responsibility of the customer if the reason for the return is not the fault of Panther RV Products. We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund within 7 business days of our receipt of the product in question. Refunds will be in the same form previously accepted for payment. Panther RV Products reserves the right to accept or deny returns including but not limited to the stated policy.
It is the responsibility of the customer to either reject or notate damage as this will be used in the claims process. For shipping errors or damaged items, you have 5 business days from the date you received the order to notify us of the error. If you need to return an item due to a shipping error, listing error or any other error at the fault of Panther RV Products please notify us immediately. For damage disputes due to shipping, please contact the Quality Control Department at email@example.com. Panther RV Products will conduct an investigation on every damage dispute. Please take pictures of product damage, package damage and any other possible form of evidence that could help in a claim dispute. Panther RV Products will process the claim as quickly as possible and either replace the product or issue a refund.
Yes, if the item is received by Panther RV Products damaged, we will file a claim with the carrier on your behalf. Claims are estimated to take anywhere from 45-90 days to be processed by the carrier. Once the claim is finalized, a refund in the amount of the claim will be processed.
Yes, you are able to return oversized products. However, due to the product shipping LTL it is a very expensive process. Due to this, we ask that you review and understand your order before completing it. If you decide to return the oversized product you will be required to coordinate return shipping.
If the product is determined defective by a professional installer, the installer will need to follow manufacture guidelines to warranty the product. Panther RV Products is not responsible for any manufacture defects or warranty issues. We can assist you in filing a manufacture warranty by providing manufacturer contact information and an original invoice. Panther RV Products is certified in most of the products we sell and can handle warranties at our location. However, manufacturers do not cover shipping charges to and from our location.
No, we do not accept returns for installed products. If you install the product and are finding difficulties, we recommend going to the manufacturer for warranty support. Manufacturers typically require a professional to install or repair defective products.
Any orders returned to Panther RV Products due to an undeliverable address or the package is not picked up by the customer will be subject to a 10% restock fee. Packages refused by the customer or stopped mid-transit will be subject to a 10% restock fee. If you would like the package re-delivered you will be subject to a separate shipping charge.
If you have any questions, please contact us at 360-844-5398 and we will do our best to assist you. Thank you for shopping with Panther RV Products.