Here we are going to go over how shipping works with Panther RV Products, that way you're informed and can get your order to your door without any surprises!
Handling and Transit TimesMost orders are shipped within 1 to 2 business days, but please allow us up to 48 business hours for large or complicated orders. Please be available via email during the order process in case we require further information from you for your order. Panther RV Products strives to ship orders as fast as possible, however we are not responsible for any delays in any form.
Express and Overnight ShippingExpress and Overnight orders must be placed before 11 A.M. PST, any Express or Overnight orders placed after 11 A.M. PST will be processed the next business day. Keep in mind, Express and Overnight orders will only be in transit/delivered on non-holiday business days. If you are unsure of when your express order will ship or be delivered, please call 360-844-5398 to confirm.
Orders placed over the phoneOrders placed over the phone require an email address so the order can be reviewed by the customer. Please review the order and notify Panther RV Products if there are any errors in the order. The order will be considered correct 2 hrs. after being submitted and processed for shipping. We do this to avoid confusion or miscommunication over the phone.
Shipping outside the lower 48 statesOur prices and discounted delivery offers apply to the contiguous 48 states only. We can offer shipping to Alaska, Hawaii, Puerto Rico and Canada for an additional fee. Canadian residents may be charged additional taxes if applicable. Customs and tariffs are the responsibility of the customer. While many destinations are considered US Territories, shippers consider them to be international, and higher rates still apply.
Oversized itemsIf a product is considered overised, it may have to be crated for shipment and/or ship LTL Freight. Oversized items are resticted to being shipped within the lower 48 states and my have additional handling time. Due to the time involved in preparing the shipment, it cannot be shipped via any form of express. Please be aware that transit times typically are longer for freight shipments, Panther RV Products does not guarentee any transit times for freight items. Please click the button below for more information on oversized items.
AvailabilityIn the rare occurrence that a product is out of stock, we will notify you via telephone or email to advise you of the expected delay as well as provide you with your options. You can choose to wait for the item, select an alternative, or cancel your order. Out of stock items will be shipped as soon as they become available. If an item is on manufacturing hold and is unavailable for more than 30 days, the order will be cancelled, and you will be contacted by email. Order delivery times may be delayed due to circumstances such as credit authorization, backorders, or insufficient/inaccurate information provided during the order process. You will be contacted via phone or email should such a condition arise. Some items may require that the shipping address match the billing address on the credit card that you are using to place the order. This helps protect you from fraud because the address you enter is verified. Panther RV Products reserves the right to hold any order for a security review. If your order is effected, you will be notified within two business days.
InternationalCustoms and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details. Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Panther RV Products is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
The majority of products sold by Panther RV Products are warrantied within the United States, but be aware that some manufacturers do not honor warranties outside of the United States and require shipping to be paid by the customer. Panther RV Products is not responsible for any manufacturer defects and will not cover shipping cost for warranties.